Baggerstown is a brand-new bar, restaurant, and entertainment destination featuring great food, craft drinks, and plenty of play — from cornhole courts and golf simulators to pool, darts, and more. Our concept blends a lively “backyard” energy with elevated hospitality, offering guests an experience that’s fun, social, and memorable.

Position Overview:

We’re looking for an experienced and upbeat Front of House Manager to help lead our opening team and deliver exceptional guest experiences every day. The ideal candidate is a hands-on leader who thrives in high-energy environments, loves developing people, and can balance the fun side of the job with operational excellence.

Key Responsibilities:

• Lead, train, and motivate FOH team members to deliver top-tier hospitality.

• Oversee daily floor operations, including restaurant, bar, and entertainment areas.

• Manage service standards, guest interactions, and table/court flow during peak periods.

• Support hiring, onboarding, and scheduling for servers, bartenders and support staff.

• Collaborate with the management team on marketing, events, and special promotions.

• Maintain compliance with health, safety, and alcohol service regulations.

• Monitor labor, COGS, and guest satisfaction metrics to hit operational goals.

• Work closely with the kitchen and beverage teams to ensure seamless service.

Qualifications:

• 2+ years of experience in a full-service restaurant or bar management role.

• Strong leadership and communication skills; ability to motivate teams.

• Guest-focused mindset and ability to manage a busy floor with confidence.

• Experience with POS (Toast preferred) and scheduling systems (Shifty a plus).

• Valid alcohol service permit; ServSafe certification preferred.

Flexible availability, including nights and weekends.

Why Join BaggersTown:

• Be part of an exciting new concept from the ground up.

• Growth opportunities as the brand expands.

• Competitive salary + bonus potential.

• Employee dining and entertainment perks.

Job Type: Full-time

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

Schedule:

• May vary based on location needs

Experience:

• Prior experience in the culinary industry

• 2 years in supervisory role in a restaurant environment (preferred)  

• Sports Entertainment experience is a PLUS

Degree/ License/Certification:

• HS Diploma or equivalent

• Must be able to pass a background check

• Serve safe certified or equivalent

Work Location: Onsite

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Notice to Recruiters and Agencies: Baggerstown prefers to recruit candidates directly, rather than through a third-party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to Baggerstown or any employee of Baggerstown. In the case of candidate(s) submitted or presented to Baggerstown by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Baggerstown explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Reports To: BOH Supervisor/ Manager on Duty / AKM / KM 

Employment Type: Full-Time or Part-Time 

Classification: Hourly, Non-Exempt

POSITION SUMMARY

The Cook is responsible for preparing high-quality food safely, accurately, consistently, and efficiently according to Baggerstown recipes, standards, and ticket requirements. Cooks may be trained and scheduled across multiple stations.  

Cooks play a critical role in the overall guest experience. During high-volume restaurant service, tournaments, private parties, and special events, Cooks must maintain quality and food-safety standards while working efficiently as part of the kitchen team.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Prepare menu items according to established recipes, portions, presentation standards, and guest modifications.

• Read and execute food tickets accurately and efficiently.

• Coordinate with other kitchen stations to ensure orders are completed together.

• Complete daily prep according to assigned prep lists and anticipated business levels.

• Properly operate kitchen equipment associated with assigned stations.  

• Follow proper food handling, cooking, holding, cooling, reheating, and storage procedures.

• Monitor food temperatures as required.

• Prevent cross-contamination and follow allergen-handling procedures.

• Maintain clean and sanitary workstations, equipment, utensils, and food-preparation areas.

• Properly label, date, rotate, and store food products.

• Follow FIFO and other approved inventory-rotation practices.

• Complete food preparation and stocking responsibilities before and during service.

• Minimize food waste and immediately report quality or inventory concerns.

• Assist with receiving and properly storing deliveries when assigned.

• Communicate shortages, equipment problems, and food-safety concerns to management.

• Assist other kitchen positions during high-volume periods.

• Complete opening and closing responsibilities.

• Follow all health department, food-safety, sanitation, workplace-safety, and Baggerstown requirements.

• Participate in required meetings, training programs, and ongoing cross-training. 

• Perform additional duties as assigned.

QUALITY & SAFETY EXPECTATIONS

Food should never be served simply because the kitchen is busy. Baggerstown Cooks are expected to maintain standards for quality, accuracy, sanitation, portion control, presentation, and food safety regardless of volume.

QUALIFICATIONS

• Previous cooking or restaurant experience preferred but not required for entry-level positions who demonstrate a willingness and ability to learn. 

• Basic understanding of food preparation and sanitation preferred.

• Ability to read tickets and follow recipes and instructions.

• Ability to work quickly without sacrificing safety or quality.

• Strong teamwork and communication skills.

• Willingness to learn and work multiple kitchen stations. 

• Dependable and punctual. 

SCHEDULING REQUIREMENTS

Availability may include evenings, weekends, holidays, tournaments, private parties, and special events. All scheduling is based on business needs. 

PHYSICAL REQUIREMENTS

Must be able to stand for extended periods and regularly bend, reach, twist, push, pull, and lift approximately 25–50 pounds. Kitchen employees may work around hot surfaces, cooking equipment, steam, sharp utensils, wet floors, and temperature variations.

WHAT WE'RE LOOKING FOR

A great Baggerstown Cook is consistent, clean, efficient, dependable, safety-conscious, and committed to quality.

ACKNOWLEDGMENT

This description outlines general responsibilities and may be modified based on operational needs.

Notice to Recruiters and Agencies: Baggerstown prefers to recruit candidates directly, rather than through a third-party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to Baggerstown or any employee of Baggerstown. In the case of candidate(s) submitted or presented to Baggerstown by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Baggerstown explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Reports To: Bartender /MOD / FOH Management Team 

Employment Type: Full-Time or Part-Time 

Classification: Hourly, Non-Exempt

POSITION SUMMARY

The Barback is responsible for supporting Bartenders and maintaining a clean, organized, fully stocked, and efficient bar operation.

As a restaurant and entertainment venue, Baggerstown experiences varying levels of guest volume during regular dining service, sporting events, tournaments, private parties, and entertainment activities. The Barback plays an essential role in keeping the bar running smoothly by anticipating the needs of Bartenders, maintaining supplies, assisting with cleaning and restocking, and ensuring the bar remains ready to serve guests.

The ideal candidate is hardworking, dependable, organized, proactive, and comfortable working in a fast-paced, team-oriented environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Stock and replenish beer, liquor, mixers, garnishes, ice, glassware, and other bar supplies.

• Monitor inventory levels throughout the shift and proactively restock supplies before shortages occur.

• Change beer kegs and assist with draft system maintenance within the scope of assigned training.

• Maintain clean and organized bar counters, coolers, storage areas, and service stations.

• Collect, wash, sanitize, and properly store glassware and bar equipment.

• Remove empty bottles, cans, trash, and other waste from bar areas.

• Assist Bartenders with preparation of garnishes, mixers, and other beverage-service supplies.

• Maintain appropriate ice levels and follow sanitary ice-handling procedures.

• Assist with receiving, organizing, and storing beverage deliveries.

• Rotate inventory according to established procedures.

• Immediately address or report spills, broken glass, and other safety hazards.

• Assist with clearing and cleaning bar seating areas.

• Help maintain organized and accessible beverage storage areas.

• Assist Bartenders and Servers during high-volume service periods.

• Complete assigned opening, running, and closing responsibilities.

• Follow all applicable food-safety, sanitation, alcohol-service, workplace-safety, and company policies.

• Perform additional duties as assigned by management.

CUSTOMER SERVICE EXPECTATIONS

Although Barbacks primarily support bar operations, they are still representatives of Baggerstown and are expected to:

• Acknowledge guests in a friendly and professional manner.

• Direct guest requests to the appropriate Bartender or Server.

• Maintain a positive attitude during busy periods.

• Work efficiently without disrupting guest experiences.

• Assist other team members when needed.

• Maintain professional behavior and appearance.

Barbacks may not independently prepare, sell, or serve alcoholic beverages unless specifically authorized, properly trained, and legally permitted to do so.

QUALIFICATIONS

• Previous restaurant or bar experience is preferred but not required.

• Strong work ethic and attention to detail.

• Ability to work efficiently in a fast-paced environment.

• Good communication and teamwork skills.

• Ability to follow instructions and safety procedures.

• Dependable attendance and punctuality.

• Must meet applicable age and employment requirements.

SCHEDULING REQUIREMENTS

Baggerstown operates seven days per week.  Bar Backs must be available to work scheduled shifts that may include days, evenings, weekends, and holidays.  Scheduling is based on business needs and employee availability.

PHYSICAL REQUIREMENTS

The Barback must be able to:

• Stand and walk for extended periods.

• Frequently bend, reach, twist, push, and pull.

• Regularly lift and move beverage cases, kegs, and supplies, with assistance or equipment when required.

• Handle loads of approximately 25–50 pounds as necessary.

• Work around wet floors, glassware, beverage equipment, and elevated noise levels.

Reasonable accommodations may be provided to qualified individuals with disabilities in accordance with applicable law.

WHAT WE'RE LOOKING FOR

A great Baggerstown Barback is hardworking, organized, proactive, dependable, safety-conscious, and team-oriented.

The best Barbacks anticipate what the bar needs before being asked and take pride in helping the entire team deliver excellent service.

ACKNOWLEDGMENT

This job description describes the general nature and responsibilities of the position. It is not intended to be an exhaustive list of every duty, responsibility, or qualification. Duties may be modified based on operational needs.

Notice to Recruiters and Agencies: Baggerstown prefers to recruit candidates directly, rather than through a third-party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to Baggerstown or any employee of Baggerstown. In the case of candidate(s) submitted or presented to Baggerstown by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Baggerstown explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Reports To: Shift Lead / Front of House Manager / General Manager 

Employment Type: Full-Time or Part-Time 

Classification: Hourly, Non-Exempt

POSITION SUMMARY

The Bartender is responsible for providing professional beverage service while creating a friendly, energetic, and responsible bar environment.

Baggerstown Bartenders prepare beverages for bar guests and service staff while maintaining strict standards regarding accuracy, cleanliness, responsible alcohol service, and guest experience.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Greet and serve bar guests promptly and professionally.

• Prepare alcoholic and non-alcoholic beverages accurately and consistently.

• Prepare drink orders for Servers while managing direct bar guests.

• Maintain knowledge of available beer, liquor, cocktails, non-alcoholic beverages, food offerings, specials, and promotions.

• Verify identification and legal drinking age as required.

• Monitor alcohol consumption and follow responsible-service practices.

• Refuse or discontinue alcohol service when required by law or company policy and immediately involve management when appropriate.

• Accurately enter orders and process payments through the POS system.

• Maintain accurate cash handling and assigned cash drawers.

• Maintain appropriate inventory and restock the bar throughout the shift.

• Maintain a clean and sanitary bar, including counters, equipment, glassware, sinks, coolers, and service areas.

• Follow proper procedures for alcohol storage and inventory control.

• Report inventory discrepancies, breakage, spills, or suspected theft to management.

• Assist Servers and other team members during high-volume periods.

• Complete opening and closing duties.

• Follow all food-safety, sanitation, alcohol-service, workplace-safety, and company policies.

• Perform additional duties as assigned.

CUSTOMER SERVICE EXPECTATIONS

Bartenders are expected to be approachable, professional, efficient, and attentive while maintaining control of the bar environment.

Responsible alcohol service takes priority over sales. Bartenders must never allow pressure from a guest or coworker to override legal requirements or Baggerstown alcohol-service policies.

QUALIFICATIONS

• Previous bartending or restaurant experience is preferred.

• Knowledge of basic beer, liquor, cocktail, and beverage preparation.

• Strong communication and customer-service skills.

• Strong cash-handling and basic math skills.

• Ability to multitask under pressure.

• Must meet all legal age requirements for bartending.

• Must obtain and maintain any alcohol-server permit or certification required by applicable law.

SCHEDULING REQUIREMENTS

Availability may include nights, weekends, holidays, tournaments, entertainment events, private parties, and other high-volume periods.

PHYSICAL REQUIREMENTS

Must be able to stand for extended periods, bend, reach, twist, and frequently lift or move beverage products and supplies weighing approximately 25–50 pounds.

WHAT WE'RE LOOKING FOR

A great Baggerstown Bartender is personable, responsible, accurate, efficient, trustworthy, and calm under pressure.

ACKNOWLEDGMENT

This description outlines the general responsibilities of the position and may be modified according to business needs.

Notice to Recruiters and Agencies: Baggerstown prefers to recruit candidates directly, rather than through a third-party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to Baggerstown or any employee of Baggerstown. In the case of candidate(s) submitted or presented to Baggerstown by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Baggerstown explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Reports To: Shift Lead / Front of House Manager / General Manager 

Employment Type: Full-Time or Part-Time 

Classification: Hourly, Non-Exempt

POSITION SUMMARY

The Busser/Food Runner supports Servers and the overall Front of House team by keeping tables, dining areas, and service stations clean and organized while helping deliver food quickly and accurately.

This position plays an important role in maintaining the speed of service and overall guest experience, particularly during tournaments, entertainment events, private parties, and other high-volume periods.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Deliver completed food orders to the correct guests and tables.

• Verify table numbers and order accuracy before leaving the kitchen.

• Handle plates and food safely and professionally.

• Communicate guest requests or missing items to the appropriate Server or manager.

• Clear used dishes, glassware, utensils, and trash from tables.

• Clean, sanitize, and reset tables promptly after guests leave.

• Keep dining areas, walkways, and service stations clean and organized.

• Refill designated service supplies.

• Assist Servers with water, condiments, utensils, and other guest needs when appropriate.

• Help maintain communication between the kitchen and Front of House.

• Assist with large parties, tournaments, and special events.

• Immediately address or report spills and safety hazards.

• Remove trash and perform assigned cleaning responsibilities.

• Complete opening, running, and closing side work.

• Follow all food-safety, sanitation, workplace-safety, and company policies.

• Assist other team members when necessary.

• Perform additional duties as assigned.

CUSTOMER SERVICE EXPECTATIONS

Although Bussers/Food Runners may not be the primary Server, they are still representatives of Baggerstown. Employees should acknowledge guests, respond professionally to requests, and find the appropriate team member when assistance is needed.

QUALIFICATIONS

• Previous restaurant experience is preferred but not required.

• Strong work ethic and sense of urgency.

• Ability to follow instructions and communicate effectively.

• Ability to work quickly and safely in crowded areas.

• Dependable, punctual, and team-oriented.

SCHEDULING REQUIREMENTS

Availability may include evenings, weekends, holidays, tournaments, private parties, and special events.

PHYSICAL REQUIREMENTS

Must be able to stand and walk for extended periods, frequently bend and reach, carry trays and dishes, and lift approximately 25–40 pounds.

WHAT WE'RE LOOKING FOR

A great Baggerstown Busser/Food Runner is fast, attentive, dependable, organized, helpful, and aware of what's happening around them.

ACKNOWLEDGMENT

This description outlines general responsibilities and may be modified according to business needs.

Notice to Recruiters and Agencies: Baggerstown prefers to recruit candidates directly, rather than through a third-party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to Baggerstown or any employee of Baggerstown. In the case of candidate(s) submitted or presented to Baggerstown by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Baggerstown explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Reports To: Kitchen Lead / Shift Lead / General Manager 

Employment Type: Full-Time or Part-Time 

Classification: Hourly, Non-Exempt

POSITION SUMMARY

The Dishwasher is responsible for maintaining clean and sanitary dishes, cookware, utensils, equipment, and kitchen areas necessary for safe and efficient restaurant operations.

This position is a critical part of the Baggerstown team. An organized and efficient dish area helps the entire kitchen and Front of House operate successfully.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Wash and sanitize dishes, glassware, utensils, pots, pans, and kitchen equipment.

• Operate dishwashing equipment safely and according to established procedures.

• Ensure items are properly cleaned and sanitized before returning them to service.

• Maintain a clean and organized dishwashing area.

• Properly store clean dishes and equipment.

• Remove trash and recycling and replace liners as needed.

• Clean floors, mats, drains, walls, and designated kitchen areas.

• Assist with general kitchen cleaning and sanitation.

• Assist with basic food preparation or stocking when trained and assigned.

• Help receive, organize, and store deliveries when requested.

• Immediately clean or report spills and other safety hazards.

• Properly use and store cleaning chemicals.

• Follow chemical labels, SDS information, and company safety procedures.

• Never mix chemicals unless specifically permitted by manufacturer instructions.

• Complete assigned opening and closing duties.

• Assist other team members during high-volume periods.

• Perform additional duties as assigned.

SAFETY & SANITATION EXPECTATIONS

Dishwashers must consistently follow sanitation procedures and use required personal protective equipment. Wet floors, hot equipment, broken glass, sharp objects, and cleaning chemicals must be handled according to Baggerstown safety procedures.

QUALIFICATIONS

• No previous restaurant experience required; training may be provided.

• Strong work ethic and dependable attendance.

• Ability to follow instructions and safety procedures.

• Ability to work efficiently in a fast-paced environment.

• Positive, team-oriented attitude.

SCHEDULING REQUIREMENTS

Availability may include nights, weekends, holidays, tournaments, private parties, and special events.

PHYSICAL REQUIREMENTS

Must be able to stand for extended periods and frequently bend, reach, push, pull, and lift approximately 25–50 pounds. The position regularly involves water, heat, steam, cleaning products, and wet surfaces.

WHAT WE'RE LOOKING FOR

A great Baggerstown Dishwasher is dependable, hardworking, organized, safety-conscious, and willing to help the team wherever needed.

ACKNOWLEDGMENT

This description outlines general responsibilities and may be modified according to operational needs.

Notice to Recruiters and Agencies: Baggerstown prefers to recruit candidates directly, rather than through a third-party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to Baggerstown or any employee of Baggerstown. In the case of candidate(s) submitted or presented to Baggerstown by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Baggerstown explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Reports To: Event Director / MOD / FOH Management Team 

Employment Type: Full-Time, Part-Time, or Event-Based 

Classification: Hourly, Non-Exempt

POSITION SUMMARY

The Event Server is responsible for delivering professional, attentive, and efficient food and beverage service during private parties, corporate events, tournaments, celebrations, and other special events hosted at Baggerstown.

Unlike traditional restaurant service, Event Servers must be comfortable working with organized groups, predetermined menus, scheduled service times, and event-specific requirements while maintaining Baggerstown's hospitality and guest-service standards.

Event Servers play an important role in ensuring events operate smoothly from setup through breakdown. This position requires flexibility, strong teamwork, attention to detail, and the ability to anticipate guest and event needs.

The ideal candidate is professional, dependable, organized, adaptable, and comfortable serving groups in a fast-paced entertainment environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Review assigned event details, schedules, menus, guest counts, and service expectations before each event.

• Assist with event setup, including tables, chairs, linens, decor, service stations, food stations, beverage stations, and service equipment.

• Stock glassware, plates, utensils, napkins, condiments, and other service supplies. 

• Verify that event spaces are clean, organized, and guest-ready before arrival.

• Welcome event guests and provide friendly, professional service.

• Serve food and beverages according to established event timelines and service procedures.

• Assist with plated meals, buffets, family-style dining, appetizer service, and other event-specific service formats.

• Replenish buffet stations, beverage stations, condiments, utensils, and other supplies as needed.

• Monitor guest needs and respond promptly to requests.

• Coordinate with kitchen staff, Bartenders, Fun Ambassadors, Event Leads, and management.

• Follow event-specific instructions regarding meal timing, service sequence, and guest arrangements.

• Maintain knowledge of event menus, ingredients, allergens, and special dietary accommodations.

• Communicate dietary restrictions and allergy concerns to appropriate kitchen personnel.

• Assist with food and beverage service for tournaments, corporate gatherings, private parties, and special celebrations.

• Monitor food stations and help maintain safe food temperatures and sanitary service conditions within assigned responsibilities.

• Clear used dishes, glassware, utensils, and trash throughout the event.

• Maintain clean, organized, and professional event spaces.

• Assist with resetting event areas between scheduled functions.

• Process guest payments or event-related transactions when assigned and authorized.

• Follow all applicable alcohol-service laws and Baggerstown alcohol-service policies.

• Notify management promptly of guest complaints, service delays, safety concerns, or event-related issues.

• Assist with post-event breakdown, cleaning, and equipment storage.

• Complete assigned opening, running, and closing responsibilities.

• Perform additional duties as assigned.

CUSTOMER SERVICE EXPECTATIONS

Event Servers are expected to provide a consistent and professional experience regardless of event size or service style.

Employees should:

• Greet guests warmly and professionally.

• Maintain a polished and attentive presence throughout the event.

• Anticipate guest needs rather than waiting for requests.

• Communicate clearly with event organizers and management.

• Remain flexible when event schedules or service requirements change.

• Respect the importance of birthdays, celebrations, corporate gatherings, and other special occasions.

• Handle guest concerns discreetly and professionally.

• Support coworkers to ensure efficient service.

• Maintain a positive attitude during setup, service, and breakdown.

• Represent Baggerstown professionally at all times.

EVENT EXECUTION EXPECTATIONS

Successful event service requires organization, timing, and communication.

Event Servers must:

• Arrive on time and prepared for assigned events.

• Review event instructions before service begins.

• Understand assigned responsibilities and service areas.

• Follow established service schedules and coordinate timing with the kitchen.

• Maintain proper food presentation and service standards.

• Ensure guest areas remain clean and presentable.

• Communicate shortages, delays, and unexpected needs immediately.

• Avoid making unauthorized changes to event packages, pricing, or contracted services.

• Respect event organizers and follow the direction of designated Event Leads or management.

• Assist with efficient cleanup and preparation for subsequent events.

FOOD & ALCOHOL SAFETY EXPECTATIONS

Event Servers must follow all applicable food-safety, sanitation, and alcohol-service requirements.

Employees are expected to:

• Practice proper food handling and sanitation.

• Follow approved procedures for buffet and food-station service.

• Communicate food-allergy concerns accurately.

• Prevent cross-contamination.

• Verify identification when legally required.

• Monitor for potential alcohol-service concerns and notify management.

• Never serve alcoholic beverages unless legally eligible and authorized.

• Report spills, broken equipment, injuries, and unsafe conditions promptly.

QUALIFICATIONS

• Previous restaurant, banquet, catering, hospitality, or event-service experience preferred.

• Strong communication and interpersonal skills.

• Ability to work efficiently in a fast-paced group-service environment.

• Strong attention to detail and organizational skills.

• Ability to follow event schedules and service instructions.

• Ability to work independently and as part of a team.

• Professional appearance and demeanor.

• Dependable attendance and punctuality.

• Ability to learn Baggerstown's menu, event offerings, and service procedures.

• Must meet applicable age and certification requirements for assigned alcohol-service responsibilities.

SCHEDULING REQUIREMENTS

Event Servers must be available based on scheduled event needs, which may include:

• Weekdays and evenings.

• Weekends and holidays.

• Corporate functions.

• Private parties and celebrations.

• Cornhole tournaments and entertainment events.

• Large-group reservations.

• Special promotional events.

Event schedules may vary based on booking volume, guest counts, and operational needs.

Consistent attendance and punctuality are essential due to the scheduled nature of events.

PHYSICAL REQUIREMENTS

The Event Server must be able to:

• Stand and walk for extended periods.

• Frequently bend, reach, carry, and balance food and beverage items.

• Assist with moving tables, chairs, and event supplies when appropriate.

• Lift and carry approximately 25–40 pounds as necessary.

• Work in crowded areas and environments with elevated noise levels.

• Perform repetitive setup, service, and breakdown tasks.

Reasonable accommodations may be provided to qualified individuals with disabilities in accordance with applicable law.

WHAT WE'RE LOOKING FOR

A great Baggerstown Event Server is professional, attentive, organized, adaptable, dependable, and committed to delivering exceptional hospitality.

At Baggerstown, every event is an opportunity to create a lasting impression. Event Servers help turn ordinary gatherings into memorable experiences by delivering excellent service, maintaining attention to detail, and ensuring guests can focus on enjoying their event.

ACKNOWLEDGMENT

This job description describes the general nature and responsibilities of the position. It is not intended to be an exhaustive list of every duty, responsibility, or qualification. Duties may be modified based on operational needs.

Notice to Recruiters and Agencies: Baggerstown prefers to recruit candidates directly, rather than through a third-party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to Baggerstown or any employee of Baggerstown. In the case of candidate(s) submitted or presented to Baggerstown by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Baggerstown explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Reports To: MOD / FOH Management Team 

Employment Type: Full-Time or Part-Time 

Classification: Hourly, Non-Exempt

POSITION SUMMARY

The Fun Ambassador is responsible for creating an engaging, welcoming, safe, and memorable experience for guests enjoying Baggerstown’s games and entertainment offerings, including cornhole, golf simulators, darts, pool, and other activities.

As a restaurant and entertainment venue, Baggerstown offers guests opportunities to socialize, participate in games and activities, celebrate special occasions, and enjoy a fun atmosphere beyond traditional dining.

This position combines exceptional hospitality with game knowledge, guest engagement, and operational support.  Fun Ambassadors help guests understand how to play, ensure gaming areas are properly maintained, assist with reservations and events, and create an atmosphere where everyone feels included and excited to participate. 

The ideal candidate is energetic, outgoing, approachable, dependable, safety-conscious, and genuinely enjoys interacting with people of all ages. Previous gaming experience is helpful but not required.  We can teach the games - we’re looking for individuals who naturally make people feel welcome and know how to have fun! 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Welcome guests to Baggerstown's entertainment areas and explain available activities.

• Assist guests with game setup, equipment, and general participation instructions.

• Explain game rules, procedures, and applicable safety requirements in a friendly and approachable manner.

• Demonstrate proper gameplay and provide guidance to guests of all experience levels. 

• Encourage guest participation and help create a fun, inclusive environment.

• Recognize opportunities to enhance the guest experience through positive interaction and enthusiasm. 

• Assist with cornhole activities, recreational games, tournaments, and other venue entertainment offerings.

• Help organize and coordinate entertainment activities during private parties, corporate events, and group functions.

• Monitor entertainment areas for safe guest behavior and proper equipment use.

• Address unsafe activities promptly and involve management when necessary.

• Inspect equipment and report damaged, missing, or malfunctioning items.

• Maintain cleanliness and organization of game areas, equipment, seating, and surrounding spaces.

• Set up and break down entertainment equipment for regular operations and special events.

• Monitor scheduled activity times and help maintain efficient transitions between groups.

• Assist guests with basic questions about venue offerings, activities, and events.

• Coordinate with Servers, Bartenders, Hosts, Event Servers, and management to ensure a smooth overall guest experience.

• Help promote current entertainment activities, special events, and upcoming tournaments.

• Assist with guest check-in, registration, scoring, or event organization when assigned.

• Follow established procedures for handling guest complaints, injuries, incidents, and emergencies.

• Complete assigned opening and closing responsibilities.

• Perform additional duties as assigned.

CUSTOMER SERVICE EXPECTATIONS

Fun Ambassadors are expected to create an atmosphere that makes guests want to return.

Employees in this position should:

• Be energetic, welcoming, and approachable.

• Proactively engage guests rather than waiting to be approached.

• Explain activities clearly and patiently.

• Make first-time guests feel comfortable participating.

• Treat guests of all skill levels with respect.

• Encourage friendly competition and positive sportsmanship.

• Remain professional when dealing with frustrated or competitive guests.

• Recognize when guests need assistance and respond promptly.

• Maintain a fun atmosphere without compromising safety.

• Help create memorable experiences for birthdays, celebrations, tournaments, and group outings.

ENTERTAINMENT & SAFETY EXPECTATIONS

Fun Ambassadors are responsible for helping maintain a safe and enjoyable entertainment environment.

Employees must:

• Understand the rules and safety procedures for assigned games and activities.

• Ensure equipment is used appropriately.

• Identify and report damaged or unsafe equipment.

• Monitor walkways and entertainment areas for potential hazards.

• Intervene appropriately when unsafe behavior is observed.

• Report injuries, disputes, or serious guest concerns to management.

• Follow established emergency response and incident-reporting procedures.

• Never permit entertainment activities to continue when an immediate safety hazard exists.

QUALIFICATIONS

• Previous customer-service, hospitality, entertainment, recreation, or event experience preferred but not required.

• Outgoing and friendly personality.

• Strong interpersonal and communication skills.

• Ability to comfortably interact with individuals and groups.

• Ability to explain instructions and game rules clearly.

• Strong organizational and multitasking skills.

• Ability to remain calm and professional in a busy entertainment environment.

• Willingness to learn Baggerstown's games, activities, and entertainment systems.

• Dependable, punctual, and team-oriented.

SCHEDULING REQUIREMENTS

Baggerstown operates seven days per week.  Fun Ambassadors must be available to work scheduled shifts that may include days, evenings, weekends, and holidays.  Scheduling is based on business needs and employee availability.

PHYSICAL REQUIREMENTS

The Fun Ambassador must be able to:

• Stand and walk for extended periods.

• Move throughout entertainment and event areas.

• Bend, reach, and assist with equipment setup and breakdown.

• Lift or move equipment and supplies weighing approximately 25–40 pounds.

• Work in areas with music, crowds, and elevated noise levels.

Reasonable accommodations may be provided to qualified individuals with disabilities in accordance with applicable law.

WHAT WE'RE LOOKING FOR

A great Baggerstown Fun Ambassador is energetic, engaging, friendly, attentive, safety-conscious, dependable, and passionate about creating memorable experiences.

At Baggerstown, a Fun Ambassador does more than supervise games. They help create the atmosphere, encourage participation, and make sure guests leave looking forward to their next visit.

ACKNOWLEDGMENT

This job description describes the general nature and responsibilities of the position. It is not intended to be an exhaustive list of every duty, responsibility, or qualification. Duties may be modified based on operational needs.

Notice to Recruiters and Agencies: Baggerstown prefers to recruit candidates directly, rather than through a third-party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to Baggerstown or any employee of Baggerstown. In the case of candidate(s) submitted or presented to Baggerstown by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Baggerstown explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Reports To: General Manager / Front of House Manager 

Employment Type: Full-Time or Part-Time 

Classification: Hourly, Non-Exempt

POSITION SUMMARY

The Host/Hostess is often the first and last point of contact guests have with Baggerstown and plays an important role in creating a welcoming, organized, and energetic atmosphere.

Baggerstown is more than a restaurant. As a restaurant and entertainment venue, we strive to provide guests with great food, great service, and a fun experience from the moment they walk through the door. The Host/Hostess is responsible for greeting guests, managing seating and wait times, answering questions, assisting with reservations and events, and helping the Front of House team maintain a smooth flow of service.

The ideal candidate is friendly, professional, dependable, organized, and comfortable working in a busy restaurant and entertainment environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Greet every guest promptly with a friendly and welcoming attitude.

• Create a positive first impression that reflects Baggerstown's standards for hospitality and customer service.

• Manage the host stand and maintain an accurate seating and wait list.

• Seat guests efficiently while maintaining appropriate server rotation and balancing sections.

• Provide accurate estimated wait times and communicate delays professionally.

• Answer incoming phone calls and provide guests with accurate information regarding hours, dining, entertainment, events, reservations, and other venue services.

• Assist with reservations, large parties, special events, and entertainment-related guest inquiries.

• Communicate regularly with servers, bartenders, kitchen staff, management, and other team members regarding seating, guest needs, and special circumstances.

• Become knowledgeable about Baggerstown's menu, entertainment offerings, events, promotions, and facility layout.

• Help guests navigate the venue and direct them to dining, entertainment, event, restroom, and other areas as needed.

• Monitor the dining and guest areas to identify available tables and help maintain efficient guest flow.

• Maintain a clean, organized, and professional host stand and entrance area.

• Assist with cleaning and resetting tables or other Front of House duties when needed.

• Recognize guest concerns and involve management when necessary to ensure issues are handled promptly and professionally.

• Assist with opening and closing responsibilities assigned to the host position.

• Follow all Baggerstown policies, procedures, safety requirements, and customer-service standards.

• Perform additional Front of House duties as assigned by management.

CUSTOMER SERVICE EXPECTATIONS

Every Baggerstown team member contributes to the guest experience. Hosts/Hostesses are expected to:

• Acknowledge guests quickly, even during busy periods.

• Maintain a friendly and professional attitude under pressure.

• Treat every guest and team member with respect.

• Communicate clearly and professionally.

• Take ownership of guest questions and concerns rather than simply passing them along.

• Help create the fun, welcoming atmosphere expected from the Baggerstown brand.

• Work as part of the overall team and assist outside normal duties when necessary.

QUALIFICATIONS

• Previous restaurant, hospitality, entertainment, retail, or customer-service experience is preferred but not required.

• Strong interpersonal and communication skills.

• Friendly, outgoing, and professional demeanor.

• Ability to remain organized in a fast-paced environment.

• Ability to manage multiple guests, tables, and priorities simultaneously.

• Dependable and punctual with a strong work ethic.

• Ability to work effectively as part of a team.

• Basic computer/tablet skills and ability to learn Baggerstown's reservation or point-of-sale systems.

• Must meet all applicable age and employment requirements.

SCHEDULING REQUIREMENTS

Because Baggerstown operates as both a restaurant and entertainment venue, employees must be able to work during periods of peak guest activity. Availability may include:

• Evenings

• Weekends

• Holidays

• Special events

• Tournaments

• Private parties and large-group events

Consistent and dependable attendance is an essential function of this position.

PHYSICAL REQUIREMENTS

The Host/Hostess must be able to:

• Stand and walk for extended periods.

• Frequently move throughout the restaurant and entertainment areas.

• Bend, reach, and perform routine Front of House tasks.

• Occasionally lift or move items weighing up to approximately 25 pounds.

• Work in an environment that may include elevated noise levels, large crowds, music, sporting or entertainment activities, and periods of high guest volume.

Reasonable accommodations may be provided to qualified individuals with disabilities in accordance with applicable law.

WHAT WE'RE LOOKING FOR

At Baggerstown, we're looking for people who understand that hospitality is about more than completing a task. We want team members who enjoy working with people, take pride in providing excellent service, support their coworkers, and help create an environment guests want to come back to.

A great Baggerstown Host/Hostess is welcoming, energetic, dependable, organized, attentive, and team-oriented.

ACKNOWLEDGMENT

This job description is intended to describe the general nature and responsibilities of the position. It is not intended to be an exhaustive list of every duty, responsibility, or qualification required. Duties and responsibilities may be modified based on business needs.

Notice to Recruiters and Agencies: Baggerstown prefers to recruit candidates directly, rather than through a third-party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to Baggerstown or any employee of Baggerstown. In the case of candidate(s) submitted or presented to Baggerstown by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Baggerstown explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Reports To: Shift Lead / Front of House Manager / General Manager 

Employment Type: Full-Time or Part-Time 

Classification: Hourly, Non-Exempt

POSITION SUMMARY

The Server is responsible for providing friendly, accurate, efficient, and attentive service to Baggerstown guests throughout their dining and entertainment experience.

Because Baggerstown is both a restaurant and entertainment venue, Servers must be comfortable working in a fast-paced environment that may include regular dining service, tournaments, special events, private parties, entertainment, and periods of high guest volume.

The ideal Server is personable, dependable, knowledgeable, attentive, and able to anticipate guest needs while working effectively as part of the entire Baggerstown team.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Greet assigned tables promptly and professionally.

• Explain menu items, specials, promotions, and available food and beverage options.

• Accurately enter food and beverage orders into the point-of-sale system.

• Verify orders for accuracy before serving guests.

• Deliver food and beverages promptly and professionally.

• Monitor tables throughout the guest experience and anticipate additional needs.

• Maintain knowledge of menu ingredients, preparation methods, allergens, and available substitutions.

• Follow all applicable alcohol-service laws and Baggerstown alcohol-service policies.

• Check identification when required and immediately notify management of alcohol-service concerns.

• Process cash, credit card, and other approved payments accurately.

• Maintain accurate guest checks and properly close transactions.

• Communicate effectively with kitchen staff, bartenders, hosts, bussers, food runners, and management.

• Assist with table cleaning, resetting, running food, and other Front of House responsibilities as needed.

• Address guest concerns professionally and involve management when appropriate.

• Maintain clean and organized server stations and assigned work areas.

• Complete assigned opening, running, and closing side work.

• Follow all food-safety, sanitation, workplace-safety, and company policies.

• Perform additional duties as assigned by management.

CUSTOMER SERVICE EXPECTATIONS

Servers are expected to:

• Make guests feel welcome and appreciated.

• Provide attentive service without making guests feel rushed.

• Maintain a positive and professional attitude during busy periods.

• Communicate honestly regarding delays or service issues.

• Take ownership of guest concerns and seek management assistance when necessary.

• Support other team members rather than focusing exclusively on their assigned section.

• Help create the fun, welcoming atmosphere associated with Baggerstown.

QUALIFICATIONS

• Previous restaurant or customer-service experience preferred but not required.

• Strong communication and interpersonal skills.

• Ability to multitask in a fast-paced environment.

• Basic math and cash-handling skills.

• Ability to learn menu items and POS systems.

• Dependable, punctual, and team-oriented.

• Must meet applicable age requirements for serving alcoholic beverages.

• Any required alcohol-server permits or certifications must be maintained as required by applicable law.

SCHEDULING REQUIREMENTS

Availability may include evenings, weekends, holidays, tournaments, special events, and private parties.

Consistent and dependable attendance is an essential function of this position.

PHYSICAL REQUIREMENTS

The Server must be able to stand and walk for extended periods; frequently bend, reach, carry, and balance food and beverage items; and lift or carry approximately 25–40 pounds as necessary.

WHAT WE'RE LOOKING FOR

A great Baggerstown Server is friendly, attentive, accurate, energetic, dependable, and team-oriented.

ACKNOWLEDGMENT

This job description describes the general nature and responsibilities of the position and is not an exhaustive list of every duty or qualification. Responsibilities may be modified based on business needs.

Notice to Recruiters and Agencies: Baggerstown prefers to recruit candidates directly, rather than through a third-party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to Baggerstown or any employee of Baggerstown. In the case of candidate(s) submitted or presented to Baggerstown by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Baggerstown explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.